Services
Managed IT Services
The full suite of IT lifecycle services for SMB companies. The main components are ICT Consulting to develop strategies and solution designs for integrating new technologies and optimizing current IT environments, organization and realization of system development life cycles and related system maintenances to incorporate an external or outsourced IT department, and supplementing existing IT departments to assist high severity issues and support larger rollouts and upgrades.
IT Project Management
High quality project management and business analysis for IT projects. The service comprises project management processes from initiating, planning, executing, controlling, closing, and beyond. We are geared to national and international standards with focus on DIN 69900/69901. In addition, we are proved and certified in project management by German CCI (IHK) since May 2014.
IT Field Service Operations
IT onsite services for clients of large enterprise organizations and branch offices without IT staff. Target groups are organizations in project-based outsourcing with predefined service level agreements. Furthermore, our certified engineers provide 24/7 emergency services.
IT Remote Support
IT administration, costumer help desk, and 1st Level support by phone or remote access at favorable conditions. We attach great importance to best possible security mechanism with Triple-A-Systems and secure connections with asynchronous encryption.
Web Design & Development
Web Design & Development for dynamic business applications with appealing designs and intuitive operations. Consulting, creation and customizing web- and userinterfaces on Sharepoint, Dynamics CRM and more.
Software Development
Software Development and Consulting on mainframes. Programming SQL applications in PL/1 for DB2 database system. Supporting IBM Netcool/SSM system.
WANT TO KNOW MORE ABOUT THE ORGANIZATION?
Organization
Necsys IT Solutions is a Managed Service Provider (MSP) since autumn 2004. The aim is to provide regional SMB clients an efficient way to stay up to date on technology, have access to necessary skills and support in forecasting costs, reducing complexity and risks. Services are offered from design and procurement thru backup and disaster planning, to ongoing helpdesk support, active monitoring and preventive maintenance.
In cooperation with external partners, extended resources with a broad range of expertises are available to realize large projects with industrial specialized challenges. At any time, each customer has a personal account manager and consultant. Our advisors allocate workloads to run efficiently and economically — regardless of location, and without renegotiating SLAs or contracts. Our top priority is to achieve the highest customer satisfaction on each interaction. Our key concerns are quick response time, productivity, data protection, and high security awareness.
An efficient project management is one of the key ingredients for qualitative external IT services. Therefore, we place great value on comprehensive planning and analysis to complete our projects successfully within defined time and budget constraints. We are geared to national and international standards with focus on DIN 69900/69901. In addition, we are proved and certified in project management by the German Chamber of Commerce and Industry (CCI/IHK) since May 2014.
Customer satisfaction is our highest priority, André Goulet CEO
Projects & References
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End Client
Sector
Service Provider
Service Type
Year
URLMacromedia University of A. S.
Education
Necsys
IT Project Management
2014 - 2015
http://www.macromedia.deProject Manager for the implementation of an electronic grading system. Challenge: Creation of a fully electronic assignment process to minimize workload and costs. Reasons: Excessive workload on the employees of the Office of the Registrar and the whole university faculty. Vision: Improvement of the examination process flow to reduce the utilization for all university employees, increase the service quality for students, and integration of cutting-edge technology to reduce plagiarism.
• Performed requirement engineering and risk analysis.
• Developed and maintained project and resource plans.
• Coordinated the project team (Functional Organization) and third-party suppliers.
• Managed project controlling and change management.
• Designed process optimization and quality checks.
• Created and presented project progress reports to the head of IT and faculty.
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End Client
Sector
Service Provider
Service Type
Year
URLMacromedia University of A. S.
Education
Necsys
IT Project Management
2013 - 2014
http://necsys.de/thesisProject Manager Assistant for the improvement of the university ERP solution. Challenge: Further development and optimization of the Campus Management System to meet the requirements of the Office of the Registrar. Reasons: The department has to work with multiple applications and handle several process steps decentralized and paper-based. Vision: Implementation of additional ERP modules to integrate all process steps and improvement of existing application modules to automatize workflows. This project was used for the project management certification, available online on this link.
• Supported requirements engineering and documented the feasibility study.
• Created documentation (risk and stakeholder analyses, scope plan, and WBS).
• Assisted the Project Manager in maintaining time and resource plans.
• Revised operating procedure descriptions for external programmer.
• Managed the initiation stage of a sub-project.
• Coordinated external suppliers for an in-house test drill. -
End Client
Sector
Service Provider
Service Type
Year
URLHoneywell
Conglomerate
Dell, Getronics
IT Field Service Operations
2009 - 2015
http://www.honeywell.comOnsite Technical Support Analyst for the area of Bavaria.
• Responsible for six branch offices across client´s business lines.
• Troubleshot of major IT incidents on tier 2/3.
• Identified, diagnosed, and fixed application issues.
• Solved network connectivity issues, certificate issues, and security lacks.
• Performed IMAC, warranty, and inventory services.
• Encrypted data recovery on desk side.
• Handled roll outs for Windows 7/8, SCCM, and MEE encryption.
• Performed Dell Asset Recovery Service for leased equipment.
• Supplied high level of commitment and achieved highest customer satisfaction. -
End Client
Sector
Service Provider
Service Type
Year
URLDell ESF Field Service Engineer for South Germany.
• Certified Dell technician with seven years extensive Break-Fix experience.
• 24/7 ProSupport-Service for hardware incidents within the warranty process.
• Setup of Dell enterprise products such as server, storage and tape libraries.
• Small to huge installations about 600+ servers within data centers.
• Installed racks, shelving, power strips, rails, and cable management.
• Handled warranty tickets within specified SLAs.
• Maintained secondarily EMC, EqualLogic, and Compellent.
• Performed operating system installations with different versions of Windows.
• Repaired, disassembled, inspected, re-assembled and tested hardware components.
• Communicated complex issues in a customer friendly manner.
• Ensure accuracy of work under extreme pressure.
• Provided positive customer experience with each customer interaction. -
End Client
Sector
Service Provider
Service Type
Year
URLAnheuser-Busch InBev
Brewery
Capgemini, Getronics
IT Field Service Operations
2014 - 2015
http://anheuser-busch.comOnsite Technical Support Analyst for the ICT Service Provider transfer to Capgemini.
• Responsible for the technical transition in the area of Bavaria.
• Acquired IT infrastructure information for SP knowledge transfer.
• Collected software details used by local brands Spaten, Franziskaner, and Löwenbräu.
• Created technical documentation.
• Troubleshot of major IT incidents on tier 2/3.
• Performed IMAC, warranty, and inventory services.
• Diagnosed technical issues and determined proper solutions.
• Produced timely and detailed service reports.
• Collaborated with technical teams across the internal and external organization.
• Collected customer requirements and made appropriate recommendations.
• Built trust-based relationships with client’s employees. -
End Client
Sector
Service Provider
Service Type
Year
URLVolvo CE
Construction Equipment
Getronics
IT Field Service Operations
2011 - 2013
http://www.volvoce.comOnsite Technical Support Analyst for the integration of the new client.
• Responsible for the launch at the Munich / Ismaning branch office.
• Collected and analyzed customer´s IT environment.
• Created the IMAC documentation.
• Collaborated with the IT at the headquarters in Belgium.
• Troubleshot local issues according to the instruction of the central IT.
• Performed IMAC and warranty services.
• Built positive relationships with client’s employees. -
End Client
Sector
Service Provider
Service Type
Year
URLRoyal Dutch Shell
Oil & Solar
Getronics
IT Field Service Operations
2010 - 2014
http://www.shell.comIT Field Service Engineer for regional offices in Bavaria.
• Performed local support services for the IT department in Hamburg.
• Performed IMAC and warranty services.
• Handled break and fix tickets.
• Built positive customer relationship.
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End Client
Sector
Service Provider
Service Type
Year
URLWarner Bros.
Entertainment
Getronics
IT Field Service Operations
2010 - 2014
http://www.warnerbros.comIT Field Service Engineer for the regional sales office in Munich.
• Performed local support services for the IT department in Hamburg.
• Collaborated with the help desk in India.
• Performed IMAC and warranty services.
• Handled break and fix tickets.
• Built positive costumer relationship. -
End Client
Sector
Service Provider
Service Type
Year
URLEuropean Parliament & Commission
Public Agencies
Getronics
IT Field Service Operations
2010 - 2014
http://www.europarl.deIT Field Service Engineer for the branch office in Munich.
• Performed local support services for the IT department in Brussels.
• Handled break and fix tickets.
• Performed periodically IT inventories.
• Performed IMAC and warranty services.
• Built positive costumer relationship. -
End Client
Sector
Service Provider
Service Type
Year
URLTNS Infratest
Market Research
Getronics Help Your Desk
IT Field Service Operations
2015 - 2015
http://www.tns-infratest.comOnsite Technical Support Analyst for the ICT Service Provider transfer to Getronics.
• Support in the company headquarters on the first week during the transition
• Supported the ICT transition on tier 1.
• Worked closely with the transferred staff.
• Troubleshot local IT issues during the construction of the new helpdesk.
• Performed IMAC services.
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